Senior Service Designer

Join our team at SafeWork NSW and lead the charge in revolutionising our digital solutions! Our team is committed to continuous improvement, delivering insights that enhance business processes and drive better outcomes. We are seeking a customer focused, and outcomes orientated Senior Service Designer to contribute. As Senior Service Designer you will partner with stakeholders, re-designing business processes and identifying opportunities to drive enhanced operational performance, sustainability and value. This is a great opportunity to apply your transferable skills from business analysis, operations or service management background to ensure our processes are user-centric, efficient, and impactful.

This role will involve: 

• Facilitating the discovery through to the design and delivery of system requirements using a process improvement mindset to help deliver a compelling business case for a new digital solution  
• Use your strong Design Thinking and Research skills to guide stakeholders, challenging and influencing practices when creating future state designs to ensure that these are optimised for efficiency and end-user experience  
• Work closely with the business and development teams, to identify and frame customer pain points and opportunities and the correlation to strategic product planning.  
• Collaborate across multi-disciplinary teams, providing valuable insights and data-driven options and recommendations
• Bring stakeholders along on the journey by effectively communicating complex concepts to stakeholders or team members and using strong negotiation and influencing skills to obtain outcomes
• Partnering with stakeholders to deeply understand business unit processes, needs, objectives and priorities to act as a trusted SME for business and technology teams
• Translating business needs and requirements into comprehensive yet simple to understand documentation, including clearly communicating complex processes through journey maps, user scenarios, and concept visuals, to assist in the generation of evidence-based solutions
• Identifying user impacts of process change including people, policy and technology, and proposing actions to address these

To be successful in this role, you will demonstrate:

• Significant experience in product focused service design including facilitating a project from initial system or ICT discovery through to design and delivery.   
• Strong Design Thinking and Research skills and use of Lean Product Design and Agile methodologies to help deliver digital services. 
• You are someone who can think high level and approach opportunities or problems with a strategic perspective, making use of customer insight and product data.  
• Strong negotiation skills to maintain a focus on our customers and can effectively communicate complex concepts to stakeholders or team members. 
• Eagerness to challenge the status quo, learn and improve the way teams work. 
• The ability to work independently without continuous oversight but also thrive in collaborative environments to bring stakeholders along on a journey.  
• You will be rewarded with a challenging role and the opportunity to develop your project knowledge within a regulatory environment focused on innovation, systems, processes and technology knowing you have played an integral role in the transformation of a critical government agency.