Principal Service Designer

What’s the Job?

Working as part of an Agile Program Delivery team, this role is responsible for driving an agile delivery process, including discovery workshop and interview facilitation, user research and story mapping to work toward solution design and delivery.

As a Principal Service Designer, you will be responsible to lead and manage the User Experience team to design and deliver exceptional customer experiences to support project objectives.

•          Facilitate the project product vision by concepting, designing and testing intuitive user experiences in line with management methodology to ensure outcomes are achieved on time, on budget, and to quality standards

•          Continually iterate designs and test with customers to drive project improvements applying strategies and tools for continuous monitoring and evaluation

•          Ensure digital accessibility for customers by applying best practice methodologies and industry recognised systems, processes and guidelines

•          Lead and connect all parties involved in the User Experience design, including content planners, developers, business units and stakeholders to ensure outcomes are being met

•          Research, share and implement latest digital trends and innovations to create a dynamic team culture

A little bit about you:

To be successful in this role you will have the following skills and experience:

·    A deep understanding of design thinking principals and experience working with agile methodologies.

·    Passion for digital and the possibilities it brings for clients.

·    Ability to think high level and approach opportunities or problems with a strategic perspective, making use of customer insight and product data.

·    Strong negotiation skills to maintain a focus on our customers and can effectively communicate complex concepts to stakeholders or team members.

·    Eager to challenge the status quo, learn, improve their skills and the way our teams work.