Senior Service Designer

About this search

We are currently looking for Service Designers to join our EY Design Studio team. You will have the opportunity to work alongside an experienced team, researching with all types of people to help guide the design of services, strategies and solve complex challenges for our clients.  

Requirements

• A good theoretical foundation and a minimum of 3 years’ practical experience in service design, storytelling and workshop facilitation. 
• Practical knowledge of experience mapping and service prototyping to illustrate and test solutions and ideas (customer journeys, service design blueprints, storyboards, roleplay, among others).
• Ability to understand business needs and interact directly with our clients’ stakeholders, including at the highest levels of organizations.
• Availability to work full-time.

It adds points to you:

• Knowledge of CX metrics and prototyping tools.
• Know the language and be able to handle yourself with ease in the areas of innovation, business and technology.
• Good level of English to read fluently, write an email and hold a work conversation.
• Teaching experience.
• Knowledge of visual design and handling of digital design tools.
• Research experience (in-depth interviews, participant observation, among others).
• We are interested in adding people who see the world from diverse perspectives and have experiences that enrich the rest of the team.