Principal Service Designer

We are seeking a Principal Service Designer to join us on an 18-month fixed-term contract.

At Genomics England, Principal Service Designers play a pivotal role in shaping and leading the design of our most impactful services and programmes.

Everyday responsibilities include:

• Lead the design of our Healthcare Genomics Service, from design strategy + programme to execution.
• Identify opportunity areas to explore for service improvements and solutions, based on deep understanding & contextual knowledge of the service and its users, including establishing service governance methods where appropriate.
• Raise awareness and visibility of design and research work and help upskill colleagues when necessary.
• Recommend, advocate for and participate in design research.
• Scope own work and help scope other service designers’ work effectively across the service area.
• Actively coach and mentor fellow designers, helping them grow their skills and confidently tackle complex service challenges.
• Co-create the service vision and strategy with the Service owners, help the team imagine futures, employing user-centred and data-driven practices.
• Collaborate efficiently with product and service delivery teams to ensure connectedness and cohesion of the service experience along key touch points, and to ensure experiences can be implemented as intended.
• Facilitate decision making and co-creation across multiple teams, including internal and external stakeholders, through appropriate methods, innovating on methods where necessary.
• Understand and mitigate risk through design, aware of the regulatory frameworks and standards that may govern their service, including medical device regulations and Government digital standards.
• Lead the creation and maintenance of service patterns, standards and tools for new and existing services, ensure they are utilised, maintained and updated to ensure cohesive end to end services.
• Lead by example by sharing their work, seeking and sharing feedback from colleagues in Design Studio and other relevant team forums.
• Know and understand the meaning behind our virtues and leadership behaviours and embody them in all aspects of their role.

Skills and Experience for success:

• You will bring a varied skill set rooted in human-centred design, with strengths in facilitation, systems thinking, prioritization, communication, and stakeholder management.
• You are well-versed in bringing a user-centred focus to the team’s work, whilst being able to speak the language of various stakeholders in the business from technology to operations to other subject matter experts.
• You have an innate curiosity to learn more about the domain we are working in, Genomic healthcare and service delivery.
• You have experience in designing for complex and/or regulated services such as healthcare, logistics, energy, government or finance.
• You have worked within GDS/NHS standards and understand service design and delivery in public sector context.
• You have experience in working under quality management and medical device regulations, and are familiar with standards including ISO 13485, 14971 and 62366 (highly preferable).

While qualifications are valuable, we place equal importance on your hands-on experience as a Principal Service Designer.