Service Designer
Repsol
The team you join:
From the Customer Obsession team , in D. CMO, Multienergía B2C and E-commerce , we want to strengthen our capabilities to fulfill what we feel is our responsibility: to offer the best possible experience for our customers at all times.
The position is on Campus for the role of Technician/Professional/ Senior Professional.
The energy sector is changing, and so are we. Now, as a multi-energy company, we support our customers both on the go and at home. Therefore, it’s more important than ever to take care of their experience throughout this journey. We want to help them understand what we offer, choose the best energy option for their lives, and make their daily lives easier.
Our goal is to provide efficient, relevant, and beneficial service to people, making Repsol a standout in the energy market. This will impact more than 20 million customers in Spain and Portugal.
To achieve this, we are seeking a Service Designer passionate about creating innovative, people-centered experiences. This is an opportunity to join a dynamic team, where you will have the freedom to explore creative solutions and design services that positively impact the lives of our customers and achieve business objectives.
Main tasks:
- Design of Repsol’s omnichannel experience as an energy supplier , ensuring a consistent vision across all customer touchpoints.
- Definition of strategic services and solutions , aligned with the real needs of users and business objectives.
- Visualize customer journeys and key moments by creating journey maps, service blueprints, and prototypes that facilitate decision-making.
- Evaluation, redesign, and implementation of omnichannel customer experiences , applying creative and innovative approaches to optimize each interaction.
- Integrating customer insights into service design, ensuring that each solution meets real expectations and behaviors.
- Using innovation and user-centered design methodologies to transform value propositions, products, and services based on identified opportunities.
- Active collaboration with multidisciplinary teams , working alongside UX designers, developers, and key stakeholders to align vision and execution.
- Validation of the viability of the designed services , considering both technological and business requirements.
- Performance analysis of implemented services , identifying opportunities for continuous improvement to optimize the customer experience.
Job Details
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