Service Designer

Job Description:

As part of the Experience Strategy and Design team at Think Design, you will be a key member of an integrated group, helping identify and solve user experience challenges. You will add value and support clients across the full spectrum, from strategy through to delivery. You will develop partnership relationships with your team members and clients, establishing credibility and becoming a core part of a trusted group.

Key Responsibilities:

• Experience Strategy:Help our clients understand more about their customers and the journeys they take when searching for solutions. Assess how well user needs are met and shape strategies to transform the experience. Differentiate the brand in the digital space and amplify its presence.
• Experience Optimization:Harness the power of customer insight and creative experimentation to transform every aspect of the experiences brands provide for customers, across all channels to grow revenue.
• Experience Design Collaboration: Translate user, brand, and business rationale into impactful design. Collaborate in designing digital products and services across all channels that meet user needs and deliver on brand and business objectives.
• Customer Journey Mapping:Define or improve customer journeys across multiple digital channels. Develop end-to-end strategies for customer journeys and omnichannel work. Work closely with measurement and analytics teams to oversee reporting, draw conclusions, and make strategic recommendations.
• Collaboration with UX Design Teams:Work closely with UX/UI specialists, data designers, and researchers to develop project proposals and deliver exceptional digital experiences. Ensure that the design solutions meet user needs and align with brand and business objectives.

Day-to-Day Activities:

• Develop end-to-end strategies for customer journeys and omnichannel work.
• Define or improve customer journeys across multiple digital channels and bring the desired journey to fruition.
• Work closely with measurement and analytics teams to oversee reporting, draw conclusions, and make strategic recommendations.
• Support the business team in growing the business through pitches and account development.
• Create and implement paradigm-changing strategies for clients, transforming the way they interact with their customers.

Qualifications:

• 8-10+ years of relevant strategy/consulting experience in agency, client, and/or consultancy environments in client-facing roles.
• Experience with end-to-end multi-channel user experience.
• A good understanding of the digital arena and how UX can deliver real and meaningful value to consumers and a client’s business.
• Ability to establish credibility with clients and peers as a trusted advisor.
• Strategic thinker with the ability to deliver strategic work while understanding its operational impact.
• Understanding of user research and data.
• Exceptional collaboration skills and the ability to draw on them in challenging situations.
• Excellent communication skills with the ability to effectively build consensus.
• Experience working on projects that cross multiple disciplines.
• Strong presentation development and storytelling skills.
• Strong time management, planning, and organizational skills.
• A master’s degree from an accredited college/university.